Warranty & Guarantee

Our Commitment to Quality

At Nuvvida, we want every product you receive to reflect the quality, function and presentation described in our store.

Our collection includes storage furniture, organizers, home-comfort products, lighting, kitchen tools, small household appliances, textile items and other everyday home essentials.

If an eligible product arrives damaged, defective, incomplete, or develops a qualifying manufacturing or functional issue during the applicable warranty period, our customer support team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible products purchased through Nuvvida.com are covered by a 90-day limited warranty beginning on the date the order is confirmed as delivered.

This limited warranty applies to qualifying manufacturing defects or functional problems that occur during normal and intended household use.

Depending on the nature of the issue, product availability and the circumstances of the claim, an appropriate resolution may include:

• A replacement product
• A replacement part or component, where available
• Store credit
• A refund, where appropriate

The specific resolution will depend on the individual product, the issue identified and the information available when the claim is reviewed.

What Is Covered

Manufacturing Defects

Defects in materials, assembly or workmanship that materially affect the normal operation, structure or intended use of an eligible product may be covered.

Hardware, Fittings & Functional Components

For eligible storage products, furniture, organizers and household accessories, qualifying issues may include unexpected problems with components such as:

• Hooks
• Brackets
• Fasteners
• Connectors
• Drawers or fittings
• Rotating components
• Included mounting hardware
• Other functional parts supplied with the product

Coverage applies only where the issue occurs during normal intended use and is not caused by misuse, excessive force, incorrect installation or customer-caused damage.

Electrical & Lighting Issues

For eligible powered products such as humidifiers, night lights, electric kettles or illuminated organizers, qualifying issues may include defects affecting normal electrical or lighting operation.

Depending on the product, this may include problems involving switches, sensors, lighting components, approved power connections or other integrated electrical functions.

Structural Defects

Qualifying structural problems may include defects affecting the normal construction or intended stability of a product where the issue was not caused by accidental damage, misuse, incorrect assembly, excessive load, improper installation or unsuitable handling.

Products Damaged on Arrival

Products that arrive broken, cracked, bent, visibly damaged, incomplete or unusable because of transportation or handling may qualify for assistance.

What Is Not Covered

The limited warranty generally does not cover damage or problems resulting from:

• Accidental drops, impacts, collisions or breakage
• Improper assembly, installation or mounting
• Excessive force, overloading, bending or misuse
• Use outside the product's intended purpose
• Use with incompatible power supplies or accessories
• Exposure to excessive moisture, heat or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from ordinary use
• Scratches, stains or surface wear caused after delivery
• Unauthorized repair, alteration or modification
• Improper cleaning, maintenance or storage
• Damage caused by harsh or unsuitable chemicals
• Loss or theft
• Damage occurring after the applicable warranty period

Minor differences in color, texture, finish, dimensions, wood-grain appearance, fabric appearance, printed pattern or decorative details are generally not considered manufacturing defects where they do not materially affect normal product use.

Damaged or Defective Items

If your order arrives damaged, defective, incorrect or with missing components, please contact us as soon as reasonably possible after delivery.

To help our team review your request efficiently, please provide:

• Your order number
• Your name and email address
• The product name
• A short explanation of the issue
• Clear photographs showing the affected area
• A short video where the problem involves function, movement, lighting or electrical operation
• Photographs of the packaging if the product was damaged during shipping

Please keep the product, included parts and original packaging until our customer support team has reviewed the request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at:

service@nuvvida.com

Please include your order number together with any relevant photographs, videos or other information that helps explain the issue.

Our team aims to review customer inquiries and respond within 24–48 business hours.

We may request additional information where reasonably necessary to verify the product, confirm the nature of the issue or determine an appropriate resolution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product or applicable component.

If the original item, color, finish, size or variant is no longer available, we may offer:

• A comparable replacement
• A suitable replacement part or component
• Store credit
• Another appropriate resolution

Replacement options depend on current inventory and the circumstances of the approved claim.

Refunds

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the nature of the issue, available remedies, applicable consumer law and our relevant Return & Refund Policy.

Where a refund is approved, it will generally be issued to the original payment method.

After a refund is issued, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.

Returns and Warranty Are Different

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Our 90-Day Limited Warranty applies to qualifying manufacturing defects, structural problems or functional issues covered by this warranty.

A preference-based return, such as changing your mind about a product, is different from a warranty claim involving a qualifying defect.

Please review our Return & Refund Policy for complete information regarding return eligibility, return shipping and refunds.

Shipping Damage

If the shipping package appears damaged when it arrives, we recommend photographing the package before opening it.

If the product inside has also been damaged, please contact customer support and provide clear photographs of:

• The outer shipping package
• The shipping label
• The internal protective packaging
• The damaged product
• Any affected components or accessories

Where useful, a short video showing the damage or functional issue may also help our team review the request.

Please retain the packaging until the request has been reviewed.

Product Care

Proper use and maintenance can help keep Nuvvida products in good condition and may be relevant when warranty eligibility is assessed.

We recommend that customers:

• Follow all product-specific instructions and care guidance
• Use products only for their intended purpose
• Follow assembly and installation instructions carefully
• Use appropriate mounting hardware and stable surfaces where required
• Avoid unnecessary pulling, bending, twisting, impact or overloading
• Handle moving, rotating and detachable components appropriately
• Use compatible electrical or charging connections
• Keep electrical parts away from unsuitable moisture exposure
• Avoid excessive heat, harsh chemicals and inappropriate cleaning methods
• Allow applicable textile or moisture-exposed products to dry properly
• Store products appropriately when not in use

For kitchen products containing cutting or heated components, use appropriate care and follow the product-specific handling and cleaning instructions.

Improper use, assembly, installation, cleaning, maintenance or storage may affect warranty eligibility where the resulting issue was caused by those actions.

Consumer Rights

This 90-day limited warranty is provided in addition to any rights or remedies that may be available to you under applicable consumer protection laws.

Nothing in this warranty is intended to exclude, restrict or replace statutory rights that cannot lawfully be excluded or restricted.

Where applicable consumer law provides rights or remedies that are greater than those described in this voluntary warranty, those statutory rights remain available.

Contact Us

If you have questions about a Nuvvida product, warranty coverage or an existing warranty claim, please contact our customer support team.

For an existing order or warranty claim, including your order number, product name and relevant photos or videos will help our team review the request more efficiently.