Payment & Security

Payment Methods

The payment methods available for your Nuvvida order will be shown during checkout.

Available payment options may differ depending on factors such as your location, device, order value, selected currency and the payment services available when your order is placed.

Only payment methods presented as available during checkout can be used to complete a purchase.

Payment Authorization

Orders placed through Nuvvida.com may be subject to payment authorization, transaction verification and fraud-prevention review before fulfillment.

Depending on the payment method used, your bank, card issuer, payment provider or other participating financial institution may:

• Approve or decline the transaction
• Request additional verification
• Place a temporary authorization hold
• Apply transaction or spending limits
• Require additional security checks

Nuvvida does not control approval decisions, verification requirements, authorization-hold periods or release schedules determined by independent banks and payment providers.

If your payment is declined, please review the information entered, contact your bank or payment provider where appropriate, or select another payment option available at checkout.

Checkout Security

Nuvvida uses Shopify commerce technology together with participating third-party payment providers to support checkout and transaction processing.

Depending on the payment method selected, transactions may involve systems operated by Shopify, payment processors, card networks, banks, digital payment services or other participating financial institutions.

We take reasonable measures intended to support a secure online shopping experience. However, no internet transmission, electronic payment system or data-storage method can be guaranteed to be completely secure.

For additional protection, we recommend that customers:

• Use trusted devices and internet connections when making purchases
• Keep account and payment credentials confidential
• Confirm that you are visiting Nuvvida.com before entering payment details
• Avoid sending sensitive financial information through ordinary email
• Do not share passwords or account security credentials with others

Nuvvida will not ask you to send your complete payment-card number, CVV/security code or online banking password through ordinary customer service email.

Pricing and Order Total

Before an order is submitted, checkout will display the applicable purchase information, which may include:

• Product price
• Selected quantity
• Applicable discounts
• Shipping charges
• Applicable taxes
• Final order total

Please review the order summary carefully before submitting payment.

The final amount shown during checkout before completion will generally be the amount submitted for payment authorization, excluding any additional charges independently imposed by your bank or payment provider.

Currency and Foreign Exchange

Product prices on Nuvvida.com are displayed and transactions are processed in U.S. dollars (USD).

If your bank account, card or payment method uses a currency other than U.S. dollars, your financial institution or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Exchange-rate adjustments
• Other payment-provider or banking charges

These conversion rates and charges are determined independently by the relevant financial institution or payment provider and are not controlled by Nuvvida.

Temporary Authorization Holds

In some circumstances, your bank, card issuer or payment provider may show a temporary or pending authorization while a payment attempt is being reviewed or processed.

A pending authorization does not always mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a pending authorization to disappear or be released is determined by the applicable bank or payment provider.

Nuvvida does not control the timing of authorization-hold releases.

Failed or Declined Payments

A payment may fail or be declined for reasons including:

• Incorrect card or payment information
• Insufficient available funds
• Card or bank restrictions
• Billing information that does not match provider records
• Additional security verification requirements
• Fraud-prevention screening
• Payment-provider limitations
• Technical or network interruptions

If payment cannot be successfully authorized, your order may not be completed or confirmed.

For additional information about why a payment was declined, please contact the relevant bank, card issuer or payment provider.

Duplicate or Unexpected Charges

If you believe the same Nuvvida order has been charged more than once, first check whether one of the transactions is shown by your bank as pending, temporary or awaiting authorization.

If you still believe that an incorrect or duplicate charge has occurred, please contact us at:

service@nuvvida.com

Please provide:

• Your order number
• The email address used during checkout
• The transaction date
• The amount shown on the transaction

For your security, please do not email complete card numbers, CVV/security codes, online banking passwords or other sensitive financial credentials.

Discount Codes and Promotions

Where a discount code is required, it should generally be entered before checkout is completed.

Promotional offers may be subject to conditions such as:

• Eligibility requirements
• Promotion start or expiration dates
• Minimum purchase requirements
• Product or collection exclusions
• Geographic restrictions
• Quantity or usage limits
• Customer or order limits
• Other offer-specific conditions

Unless the applicable promotion specifically states otherwise, discount codes generally:

• Cannot be combined with other promotional offers
• Cannot be exchanged for cash
• Cannot be applied retroactively to an order already completed
• May be limited to one use per customer or transaction

Any specific terms presented with a promotion will apply to that offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be shown during checkout where required or supported.

International orders may also be subject to additional destination-based charges such as:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Other charges imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information about international orders.

Refunds

Approved refunds are generally returned to the original payment method used for the purchase unless another method is required or permitted by applicable law or the relevant payment provider.

After Nuvvida submits an approved refund, your bank, card issuer or payment provider may require additional processing time before the funds are reflected in your account.

These processing times are determined by the relevant financial institution and are outside Nuvvida's direct control.

Please review our Return & Refund Policy for information regarding refund eligibility and return procedures.

Payment Verification and Fraud Prevention

To help protect customers, payment systems and our online store, certain orders may require additional transaction review.

Where reasonably necessary, we may delay fulfillment, request appropriate verification, refuse an order or cancel a transaction because of:

• Suspected fraudulent activity
• Potentially unauthorized payment activity
• Failed payment verification
• Inconsistent order or transaction information
• Unusual purchasing activity
• Duplicate or suspicious transactions
• Other reasonable security concerns

If an order is canceled after payment has already been successfully collected, an appropriate refund will be issued according to our applicable policies and the procedures of the payment provider.

Payment Privacy

Information provided during checkout may be processed by parties involved in operating, securing and completing the transaction, which may include:

• Nuvvida
• Shopify
• Payment processors
• Banks and card issuers
• Fraud-prevention and security providers
• Shipping or fulfillment providers where necessary
• Other service providers involved in completing the transaction

Independent payment providers may process information according to their own privacy policies, legal obligations and security procedures.

For additional information about how Nuvvida handles personal information, please review our Privacy Policy.

Contact Us

If you have questions regarding payment, checkout, charges, discount codes, refunds or a transaction connected with your order, please contact our customer support team.

For order-related payment inquiries, please include your order number and the email address used during checkout so that our team can locate the transaction more efficiently.

Please do not send complete credit-card numbers, CVV/security codes, account passwords or online banking credentials by email.

Nuvvida.com is owned and operated by Guangzhou Ruichao Technology Co., Ltd.