Shipping Policy

At Nuvvida, we aim to provide a clear and dependable shipping experience from the time your order is confirmed until it reaches its destination.

Our collection includes storage furniture, organizers, lighting products, home-comfort items, kitchen tools, small household appliances, textile products and other everyday home essentials.

Because different products may require different levels of protection, packaging methods may vary according to product size, material, construction and shipping requirements.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing time is separate from carrier transit and delivery time.

Processing may occasionally take longer during:

• Peak sales periods
• Public holidays
• Unusually high order volumes
• Inventory verification
• Payment or order verification
• Additional packaging preparation
• Other exceptional circumstances

Larger, electrical, fragile, decorative or specially packaged products may require additional preparation before dispatch.

Once your order has shipped, a shipping confirmation email with tracking information will be sent when tracking is available.

Estimated Delivery Time

Delivery time varies depending on the shipping destination, carrier, shipping method, customs procedures and local delivery conditions.

Where an estimated delivery period is available, it may be displayed during checkout, in your order information, or through the applicable tracking service.

Delivery timing may be affected by:

• Shipping destination
• Carrier availability
• International transit routes
• Customs inspections or clearance procedures
• Public holidays
• Weather conditions
• Peak shipping periods
• Remote delivery locations
• Local delivery restrictions
• Other circumstances outside our reasonable control

Any delivery dates or timeframes provided are estimates only and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on factors including:

• Shipping destination
• Product type
• Product size and weight
• Package dimensions
• Items included in the order
• Available logistics services

Where free, discounted or promotional shipping is available, eligibility will be shown during checkout before payment is completed.

Larger products, furniture, electrical items, fragile products or orders requiring special packaging may be shipped using different logistics arrangements depending on the destination.

Packaging of Home & Fragile Products

Nuvvida products vary significantly in size, material and construction. Some products may contain:

• Wood or wood-look panels
• Metal frames and hooks
• Glass or transparent components
• LED lighting components
• Electrical parts
• Plugs, cables or connectors
• Stainless-steel components
• Moving or rotating parts
• Decorative finishes
• Furniture panels and assembly hardware
• Textile or padded materials

Where appropriate, products are packaged with protective materials intended to help reduce movement, scratching and impact during transit.

Larger products may also be shipped disassembled or partially assembled where appropriate for safer and more practical transportation.

Please handle the package carefully when it arrives and inspect the product as soon as reasonably possible after opening.

We recommend keeping the original product and shipping packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking is available, a shipping confirmation email containing a tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label or shipment record has been created.

Depending on the carrier and destination, tracking may update only when the package reaches certain transit, customs or delivery checkpoints.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

Delivery Delays

Although we work with logistics providers to move orders as efficiently as reasonably possible, delays may occasionally occur because of circumstances outside our direct control.

Possible causes include:

• Carrier disruptions
• Customs inspections or clearance procedures
• Severe weather
• Transportation interruptions
• Public holidays
• Peak shipping periods
• Remote delivery destinations
• Local delivery restrictions
• Unexpected logistics or customs delays

If your shipment appears to be experiencing an unusual delay, please contact our customer support team. We can review the available tracking and shipping information with you.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate and deliverable shipping address during checkout.

Please carefully check your:

• Recipient name
• Street address
• Apartment, suite or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Telephone number or other contact information

If you notice an address error after submitting your order, contact us as soon as possible at service@nuvvida.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be completed once an order has entered processing, packing, fulfillment or shipment.

If a shipment is returned, delayed or requires reshipment because of incorrect or incomplete delivery information supplied by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

Nuvvida ships to selected international destinations where delivery services are available.

International orders may be subject to:

• Customs inspections
• Import duties
• Taxes
• Brokerage fees
• Customs clearance charges
• Other charges imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Nuvvida does not determine or control customs processing times, import requirements, duties, taxes or other charges imposed by local governments, customs authorities, carriers or delivery providers.

Customers are responsible for complying with import requirements that may apply in their destination country or region.

Damaged Products During Shipping

Because Nuvvida offers products containing furniture components, electrical parts, lights, metal fixtures, decorative finishes, kitchen components and other functional materials, we recommend inspecting your order promptly after delivery.

If a product arrives damaged, broken, scratched, bent, cracked, incomplete or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• Clear photographs of the affected product
• Photographs of the inner packaging
• Photographs of the outer shipping package
• A photograph of the shipping label
• A short video where helpful

If furniture panels, electrical components, lighting, assembly parts or moving mechanisms are involved, photographs or a short video showing the affected area may help us assess the issue more efficiently.

Please do not discard the affected product, components or packaging until our customer support team has reviewed your request.

Depending on the circumstances, applicable law and our relevant policies, an appropriate resolution may include a replacement, refund, replacement component or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or the package cannot be located, please contact our customer support team.

We will review the available carrier and tracking information and, where appropriate, may assist with a carrier inquiry or another available resolution process.

Investigation periods and available outcomes may depend on the carrier, shipping service, destination and specific circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, we recommend checking:

• Your mailbox or usual delivery area
• Front, side or rear entrances
• Porches or other safe delivery locations
• Building reception or mailroom
• Household members
• Neighbors
• The local carrier or delivery provider

If you are still unable to locate the shipment, contact us at service@nuvvida.com.

We will review the available delivery and tracking information with you.

Split Shipments

In some cases, products from the same order may be shipped separately.

This may occur because of:

• Different inventory or warehouse locations
• Product size or weight
• Furniture or oversized-item requirements
• Fragile-product packaging requirements
• Electrical-product packaging requirements
• Warehouse availability
• Different fulfillment requirements

For example, a larger storage shelf and a smaller kitchen accessory may be sent in separate packages because their packaging and logistics requirements are different.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because Nuvvida chooses to divide an order into multiple shipments.

Receiving Your Order

When your Nuvvida order arrives, we recommend:

• Inspecting the outer package before opening
• Opening the package carefully
• Avoiding sharp tools close to the product
• Removing protective packaging gradually
• Checking removable parts and accessories
• Inspecting electrical components where applicable
• Checking furniture panels and assembly parts before installation
• Placing products on a clean and stable surface before use
• Keeping the packaging until the product has been inspected

If a product requires assembly, installation, charging, electrical connection or another setup step, please review the applicable product information before use.

Do not continue installation or operation if you identify significant shipping damage that may affect normal or safe use.

Contact Us

If you have questions about shipping, tracking, international delivery, a delayed shipment, or a product affected during transportation, please contact our customer support team.

Nuvvida.com is owned and operated by Guangzhou Ruichao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.

When contacting us about an existing shipment, please include your order number and the email address used during checkout so that we can locate the relevant order information more efficiently.

For damaged-product inquiries, including clear photographs of the product and packaging will help our team review the situation more efficiently.

Nuvvida — Thoughtful Essentials for Everyday Living.