Return & Refund Policy

At Nuvvida, we want the return process to be clear and straightforward.

This Return & Refund Policy applies to eligible products purchased through Nuvvida.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before sending any product back, please contact our customer support team:

service@nuvvida.com

Our team will review the request, confirm whether the product is eligible, and provide the applicable return instructions and return address.

Please do not send a product back before receiving return instructions from us.

Returns sent without prior approval or to an address that was not provided by our support team may be delayed or may not be processed correctly.

2. Return Eligibility

Unless a product arrived damaged, defective, incorrect, incomplete, or qualifies for another remedy under applicable law, preference-based returns should generally be:

• Unused or in like-new condition
• Free from customer-caused damage
• Unmodified
• Returned with the original components
• Returned with included accessories
• Returned with mounting or assembly parts where originally included
• Returned with cables, adapters or other electrical accessories where included
• Returned with product instructions or inserts where supplied
• Returned in the original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because Nuvvida products may include furniture panels, metal frames, lighting components, electrical parts, kitchen accessories, textile materials, decorative surfaces and other functional components, products should be packed carefully for return transportation.

Returned products may be inspected before a refund is approved.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be inspected before approval.

Returned products should not show signs of:

• Excessive use
• Misuse
• Customer-caused scratches, stains, dents, cracks or breakage
• Improper installation or assembly
• Unauthorized repair
• Unauthorized modification
• Missing accessories or components
• Damage caused by improper cleaning, storage, handling or use

Where a product has experienced a material loss in value because of handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not qualify for preference-based returns, including:

• Personalized or customized products
• Gift cards
• Products clearly identified as final sale
• Products damaged through misuse or improper handling
• Products modified or repaired without authorization
• Products missing significant parts because of customer handling
• Products subject to hygiene-related return restrictions where those restrictions were clearly disclosed before purchase
• Other products clearly identified as non-returnable before purchase

Any product-specific return exclusion will be stated on the applicable product page or communicated before a return is approved.

Nothing in this section limits statutory consumer rights that cannot lawfully be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your Nuvvida order as soon as reasonably possible after delivery.

This is especially important for products containing:

• Furniture panels and shelving components
• Metal frames, hooks or brackets
• Electrical components
• LED lighting
• Plugs, cables or charging components
• Glass or transparent parts
• Stainless-steel kitchen components
• Rotating or moving mechanisms
• Decorative surfaces
• Textile products

If your order arrives:

• Broken or cracked
• Bent or visibly damaged
• Scratched beyond normal minor variation
• Defective
• Incorrect
• Missing accessories
• Missing assembly parts
• Incomplete

please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• The product name
• Clear photographs of the product
• Photographs of the inner protective packaging
• Photographs of the outer shipping package
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant

A short video may be particularly useful for issues involving:

• Lighting that does not operate as expected
• An electrical product that does not power on
• A rotating or movable part
• A loose or damaged fitting
• An assembly or installation issue
• A defective switch, connector, hook or mechanism

After reviewing the information, we will provide appropriate next steps based on the circumstances, applicable policies and applicable consumer law.

6. Basic Product Checks Before Return

For certain functional concerns, our customer support team may first provide reasonable product checks or troubleshooting guidance.

Depending on the product, these checks may include:

• Confirming that components are installed correctly
• Checking whether screws, hooks or fittings are properly aligned
• Confirming that detachable parts are correctly connected
• Checking compatible power or charging connections
• Reviewing switches, sensors or lighting modes
• Checking whether a rotating or movable component is obstructed
• Reviewing product instructions, specifications or care guidance

We may request photographs or additional information to help determine the nature of the issue.

You are not required to continue using any product that appears damaged, unsafe or otherwise unsuitable for continued use.

7. Return Shipping Costs

For preference-based returns, including:

• Change of mind
• Incorrect size, color, style or variant selected by the customer
• No longer wanting the product
• Product not matching personal décor or styling preferences
• Other reasons not caused by an error on our part

customers are generally responsible for return shipping costs where permitted by applicable law.

If Nuvvida confirms that a product was:

• Damaged during delivery
• Defective
• Incorrectly supplied
• Incomplete
• Otherwise eligible for seller-paid return costs under applicable law

we will provide the appropriate return or resolution instructions.

Please do not purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

• Nuvvida expressly states otherwise
• The return results from an error on our part
• The product was defective, damaged or incorrectly supplied
• Applicable law requires reimbursement

9. Return Address

Nuvvida does not use one universal return address for every customer or every product.

Return locations may vary depending on:

• The customer's country or region
• Product type
• Fulfillment location
• Warehouse availability
• Logistics arrangements
• The reason for the return

After your return request has been reviewed and approved, our customer support team will provide an appropriate return address based on your location and the available return arrangement.

Where possible and appropriate, we may provide a return location that is better suited to the customer's region in order to simplify the return process.

Please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so.

Sending a return to an address that has not been provided or approved by our support team may cause delays or prevent the return from being correctly identified and processed.

10. Return Packaging

Nuvvida products may include furniture panels, metal frames, electrical components, lighting parts, kitchen accessories, decorative finishes, fabric materials, mounting hardware or other components that require appropriate protection during return shipping.

Customers should package returned products carefully to reduce the risk of damage during transportation.

Where reasonably possible, please include:

• The main product
• Assembly hardware
• Mounting components
• Cables, adapters or charging accessories
• Detachable components
• Included accessories
• Product inserts or instructions
• Original protective materials
• Original product packaging
• Other items originally supplied with the product

Products should be protected against unnecessary movement, scratching, bending, moisture or impact during return transit.

Customers are responsible for reasonably adequate packaging of preference-based returns.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if a returned product is missing components originally supplied with the order.

Examples may include:

• Mounting hardware
• Screws, fasteners or brackets
• Hooks or detachable parts
• Cables or adapters
• Included coasters or accessories
• Containers, trays or removable pieces
• Product instructions
• Protective packaging
• Other components originally included with the product

Any deduction will depend on the individual circumstances and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm:

• Product identity
• Return eligibility
• Product condition
• Reason for return
• Included accessories
• Included components
• Condition of electrical, structural or decorative elements

Approval of a return request does not necessarily mean that the refund has been finally approved before the returned product is received and inspected.

13. Refunds

If a return is approved following inspection, the refund will generally be issued to the original payment method.

After Nuvvida issues a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Those processing times are determined by the relevant financial institution or payment provider and may vary.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from:

• Missing accessories
• Missing components
• Excessive use
• Customer-caused scratches, stains, dents or breakage
• Improper installation or assembly
• Unauthorized modification
• Unauthorized repair
• Improper cleaning
• Improper handling
• Damage occurring after delivery

Any deduction will be assessed according to the circumstances of the individual return and applicable law.

15. Exchanges

Exchange availability depends on current inventory and product availability.

Nuvvida products may be offered in different:

• Colors
• Sizes
• Finishes
• Quantities
• Styles
• Product variants

For this reason, the preferred replacement may not always be available.

Where a direct exchange is unavailable, the most practical option may be:

1. Request a return for the eligible original product.
2. Complete the approved return process.
3. Place a new order for the preferred product or variant.

Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

service@nuvvida.com

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot be guaranteed once the order has entered:

• Processing
• Picking or packing
• Protective packaging
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable return procedure may need to be followed after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will generally be issued to the original payment method or another method permitted by the applicable payment provider.

Your bank or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed or returned to sender, please contact us so that we can review:

• Shipment status
• Carrier charges
• Product condition
• Condition of product components
• Return eligibility
• Other relevant circumstances

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional:

• Shipping costs
• Customs procedures
• Carrier requirements
• Documentation
• Transit time
• Protective packaging requirements

Larger, fragile, electrical or furniture-related products may require additional packaging for international return transportation.

Please contact us before sending any international return.

Our support team will provide the applicable return address based on the customer's region, product type and available logistics arrangements.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a product was returned without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province or region, you may have additional statutory rights relating to:

• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellation or withdrawal rights

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer-protection laws provide greater rights than this policy, those statutory rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product or cancellation, please contact us:

For order-related inquiries, please include your order number and the email address used during checkout.

For damaged, defective or incomplete products, please also include clear photographs of the product and packaging, together with a short video where it may help demonstrate the issue.

Please do not send complete payment-card numbers, CVV/security codes, passwords or other sensitive account credentials by email.

Nuvvida.com is owned and operated by Guangzhou Ruichao Technology Co., Ltd.